Deep cleaning as easy as vacuuming
Thanks to the innovative triggerless design, simply push SmartWash forward to wash and pull it back to dry. There’s also no mixing or measuring to do with formulas. SmartWash does it all for you.
Automatic Cleaning
Push forward to wash, pull back to dry. It’s that easy.
Target Tough Stains
Use the included hose and tools to get a deep clean on upholstery or stairs
Powerful Clean
FlexForce PowerBrushes gently removes dirt, debris and pet messes
Hassle-Free Cleanup
Easily removable dirty water tank lid, nozzle and brush roll.
ELIMINATE THE GUESSWORK
Refresh your carpets easily with an auto-clean motion sensing design.
FLEXFORCE POWERBRUSHES
Gently remove deep dirt, debris and pet messes.
FASTER AUTO-DRYING
Delivers powerful extraction with HeatForce technology for faster drying.
EASY TO USE
A deep clean as easy as vacuuming.
EXTENDED CLEANING REACH
Tackle messes on upholstery, carpets, stairs and more with the 2-in-1 pet tool.
Hoover’s here to make you feel right at home.
Comfort at home is our priority. Our products are designed to improve the well-being of your home because when your house feels good, it helps you to feel good too.
Arlene Roberts –
5.0 out of 5 stars
Works great!!!
Easy to use, great on removing stains. I highly recommend this product.
One person found this helpful
patm –
5.0 out of 5 stars
Great cleaner
I love this shampoo machine. You can take it apart to clean it. Cleans carpet very well. I have 3 cats and cleaning the machine is essential.
S –
5.0 out of 5 stars
So far so good
Used it a couple of times. Can never seem to shampoo the carpets good enough
WGR –
4.0 out of 5 stars
Decent carpet cleaner
Wish the rotating brush had more contact with the carpet.
kiya –
5.0 out of 5 stars
Very impressed
I purchased this to clean my cream color caper in the new house I purchased and was amazed on how well it really worked and how much hair it pulled out. Easy to take the from off to clean out as needed.
Mommabear84 –
5.0 out of 5 stars
Fantastic carpet cleaner!
I am so happy with my purchase! I just used my new Hoover and am so pleased with the results! The floor was still a little damp afterward, but dried within an hour. The suction is so powerful, that I could feel the machine pulling out of my hand. My favorite part about this machine is that everything comes apart so easily, which enables thorough cleaning of the machine after it’s been used! Love this product! 10 out of 10- totally recommend!
Angryironer –
5.0 out of 5 stars
AWESOME! FANTASTIC
Great product… Took up years of dirt… Huge water bin… Nice dry feature… Need to use pre treatments and then great results…
Samuel N Weiss –
4.0 out of 5 stars
Did a Good Job
Used it like a vacuum cleaner and it did a good job.
Robert A. –
5.0 out of 5 stars
Easy to use and clean
Cleaner works great, is light and easy to clean. Powerful suction is more than adequate for home use. Automatic cleaning (spray & suction) is a nice feature and going back over with plain water is just as easy. Highly recommended.
SharonSharon –
5.0 out of 5 stars
Dirty vs clean
I brought this the other day and used it today. It was easy to assemble. It worked just as it was supposed to. It is very easy to clean as well. I also like it because you can rinse the carpet just by taking the container for the washing solution off. You can also use the dry mode to dry rug more.
Mom2micromiracles –
5.0 out of 5 stars
AMAZING-Highly recommend
I have used Bissell for years and they are always horrible. I can never clean them when I am done and get frustrated. I literally threw my last Bissell carpet cleaner in the garbage because I was just over it. I needed something that actually cleans the carpet and this thing is amazing. It is so easy to use. It has great cleaning power. I gave it a 1 for stairs because I do not have stairs. I love that the attachments and attachment hose are not permanently attached so you don’t have to fight with them all the time. They connect and disconnect easily. I love that there are 2 brushes that you can easily access when you’re done cleaning and can wash the entire thing with ease. It all disassembles with ease, goes back together with ease, is easy to use. It also has a dry only feature which helps with getting all the water out of the carpet and makes drying so much faster! I love it. Highly recommend.
Timmi Dahlstrom –
5.0 out of 5 stars
Buy this now! You won’t be sorry!
First, I never leave reviews. I love to read them, but never have felt compelled to leave a review myself. Until now. My carpets were in dire need of a good cleaning. We brought home two chocolate lab puppies – a brother and sister- in November and after the potty training my carpets needed help! Not to mention we didn’t have much of a winter here in Michigan this year and muddy paws are a daily thing in my house. I didn’t want anyone to come over because my carpets looked so gross. I decided to take the plunge after reading the reviews and I am obsessed! I received this on Thursday – it’s now Sunday and my carpets have never looked better! They look and smell amazing!Right from the start this carpet cleaner is amazing! It’s easy to assemble and even better yet, easy to clean. Definitely a must have if you have pets, high traffic floors or even just carpet!
susan –
5.0 out of 5 stars
Function as Advertised
Recently had a master bath and hall bath remodel, generated a lot of dust throughout the house. Home has mainly hardwood floors, but I needed to get a large 2nd floor landing and steps done. First, get the really only one thing negative, but it applies to most everything these days, “lots of plastic.” Only time will tell about this. It did assemble very easy. Has a nice operation to it, forward motion generates the “wash.” As you pull it backward it generates the “dry” (suction up of water). This is displayed by a led. A button allows you to lock it on the “dry” (suction mode). Another pleasant surprise is that it does not consume a large quantity of the Hover cleaning solution. For the area I did, it probably used only a third of the Hover cleaning solution, which I separately purchased. It comes with a small sample. The tool for doing the steps and along base boards worked really good too. There is a “float” in the dirty water tank, that will cut off suction when it reaches a certain full level. Overall, I am really happy with the purchase. Take your time with the water tank and dirty water tank, forcing parts together could break a plastic component.
One person found this helpful
Amelia –
5.0 out of 5 stars
Does it’s job
Does well to remove stains and odor. Easy set up and a simple cleaning mechanism that allows me to just start easily cleaning! The water tank can run out pretty quickly but overall not very annoying to replenish the tank. I do wish the power cord was a little bit longer but other than that, it’s a pretty good cleaner for the price! The suction is much stronger than my regular vacuum so it will tend to pull a lot of fur and hair from the carpet. I recommend it if you have pets (especially puppies) this way you can keep the carpet clean and fresh
Brandy & Scott –
5.0 out of 5 stars
Upgrade now
I recently upgraded from an older Brussel to this carpet cleaner and I’m impressed! Comparing the two machines I love how easily this machine is to fill and empty. The dirty reservoir has a large opening at the top which my previous one severely lacked. The suction is really good and my carpets are so fluffy after use. It has two separate areas to put the clean water and the soap which it dispenses itself once in use. A light comes on to let you know if it is spraying or drying with a button to dry only. There is also a hand held function with a long hose attachment that also works well. One draw back is the heaviness of the machine.
One person found this helpful
James –
5.0 out of 5 stars
A good carpet cleaner
This is a replacement for a Bissel carpet cleaner, and well worth doing so. Hoover has done a good job with this cleaner, not perfect but really good at cleaning, much better than the Bissel it replaced. Much better suction at picking up the dirty water and drying the carpet, also easier to fill both the fresh water and the shampoo dispensers. The seperate button to shut off the wash, and just use the suction to vacuum up the dampness from the scrubbing pass is well appreciated and , for me, well used. To me these are the Cons:The cover over the twin brushes at the front, even after useing it for about 10 times, is still an awkward thing to put back on, and shouldn’t be. Most likely is easy in the design studio with it up on the work bench, but not so with it sitting on the floor, Also it would be nearly perfect if the wheels could be brought closer together, which would reduce them leaving streaks. BUT these are actually minor issues, but still issues. YES I CAN RECOMMEND THIS HOOVER SMARTWASH FH52000 Single Dad, James : )
One person found this helpful
Elle Dutton –
5.0 out of 5 stars
Best Purchase Ever!
I am SO impressed with Hoover! I used this for years, then had something happen to it (while I had taken it apart to clean it) and when I reached out to Hoover, they without question, sent me a brand new one! I have never used a carpet cleaner that has worked better. This one has the best suction and you can really see a difference in your carpets. I originally purchased mine due to animals in the house, and it is next level for getting rid of that smell. They even have special carpet shampoo that works with this vacuum for that reason. It is very sturdy. The attachments all work well also. It takes a little longer, but to use the hand held part to carpet clean your stairs works great too and gets the same good results. I can not recommend this enough!
2 people found this helpful
Sherri –
5.0 out of 5 stars
Wish I would have bought this years ago
This carpet cleaner is easy to assemble and easy to use. I appreciate that the machine automatically mixes the soap solution and water so I don’t have the hassle or the worry that my carpet will be sticky because of too much soap. There were a couple of higher-traffic areas that I had to go over quite a lot. The dry-only option meant that these areas dried just as quickly as the rest. The machine was easy to clean when I was finished. Even the brushes come out easily for cleaning. There were some minor glitches. A few times I noticed the machine wasn’t sucking up the water when on dry. I took off the cover over the brushes and found quite a lot of “fuzz clumps” in the brush bristles, along the back plate, and in the opening of the suction hose. I removed these clumps, reattached the cover, and the dry feature worked again. Next time I will try doing more regular vacuuming right before using the cleaner to see if this helps. But, even if I experience these glitches again, I would still highly recommend this carpet cleaner.
Anthony Maestas –
5.0 out of 5 stars
Great Carpet Cleaner
I love how this carpet cleaner is lightweight and is easy to use. Just load in the soap and water and turn it on!! It pre-mixes it for you and you don’t have to hold a trigger, just push it forward to get it running and pull it back to vacuum up the water and dry the carpet. When you’re done and all you need to do is dry the carpet just push the dry only button. I’m surprised how much this cleans with the size of the water tank. I really don’t have anything negative to say so far beside that the accessory bag button already broke and is a cheap.
Obsessed. 100% recommend –
5.0 out of 5 stars
Love it!!!
Best thing I bought. This has been the nicest my carpet has looked. Had multiple stains and took it off within the first vacuum!
One person found this helpful
Mary R. –
5.0 out of 5 stars
Hoover
Easy to use
Kindle Customer –
5.0 out of 5 stars
Awesome Machine
This one packs a punch!!! Very powerful, easy to assemble and operate!!!
Sono Gin –
5.0 out of 5 stars
Best carpet cleaner I have ever owned, and I have history!
I researched a lot prior to this purchase as I mostly wanted a good stair cleaner. I used my daughter’s Bissel Pet Pro for all other carpets. It does a decent job. After watching videos and reviews on the portable kinds, I realized they don’t sound any better than the ones from the 1970s with quality control issues, lack of suction, etc. So I selected this Hoover Smartwash plus. Now my daughter sees my carpets and wants to borrow mine! Yes, I give this 5 stars for many reasons.I was uncertain about the idea of having the soap separate but it’s better. I can make sure to get the soap out of the carpet by doing a final rinse, then the dry only button works like a charm. The suction is great! I normally had to deal with damp floors for days but this really cut the time down.The other thing I like about it versus the Bissell is how easy it is to clean and put away. I dreaded doing carpets with the other one because it took me so long to get it clean. Not this one.I am very happy I got the Hoover SmartWash Plus. I was seriously looking for someone to come and clean them but I know it is expensive and it never really lasts long. Now I can easily do it myself.
One person found this helpful
April r –
5.0 out of 5 stars
Hoover carpet cleaner
The media could not be loaded.
The best 100 out of 100 I mean it cleaned so good I’m happy as ever.I recommend buying yall everything the company saids it does it’s true to there instructions.easy to use and easy to put together and it comes with attachment to clean ur couches or mattresses and a long hose with a Hoover bag to store extra attachments.the best I bought yet.
2 people found this helpful
Sandra M –
5.0 out of 5 stars
Great Rug Cleaner
I wasn’t sure how well this rug cleaner would work but I was blown away by how much dirt it pulled from my rugs. I have 4 area rugs which are 9 x12 each. I love the heat only feature so you can go back and pull more water from the rug. It was well packed and very easy to assemble. Also easy to clean after use. This was a great deal for a great product.
Michelle B –
5.0 out of 5 stars
Great results
We’ve only used it once, so far it is the best cleaner we’ve bought. Easy to use and clean with great results.
AKSHATA –
5.0 out of 5 stars
Awesomeeee…
Just loved it. Cool color. Light weight yet study. Picked up hair and minute particles. Cleaned room floor carpets, area rugs and car seats. Was not surprised to see black water.Most parts are removable and cleaning is very easy.It has separate button- dry. After wet carpet clean, we used dry button and more water was vacuumed. Things got dried very fast.Totally recommend.
One person found this helpful
Patricia B. –
5.0 out of 5 stars
It’s truly a beast!
This carpet cleaner is really a miracle for pet owners. There are many things to love about it. Here are a few:1) It has amazing suction. Even after doing a thorough vacuuming before using the Hoover, it picks up so much hair. When I dump the dirty water container, I have to use a filter on my sink drain so all that hair doesn’t go into my disposal or pipes. We have two dogs, a cat, and two long haired adults and it does a great job getting ALL the hair up without clogging the works!2) You can set the cleaner on “dry only” so you can do an additional pass over your cleaned carpet to pull up any residual water. This helps your carpet dry in just a few hours. This is a great feature.3) It doesn’t leak all over. Both the clean water and dirty water containers are well designed so they don’t leak as you walk to the sink to refill or dump dirty water. When you’re finished cleaning your carpet, wheeling the machine back to doesn’t leave a trail of water.4) There is a separate small container for your cleaning solution that automatically mixes with the clean water. That way you can return the left over solution to its original container to avoid wasting it. My old machine you mixed the solution in the water and whatever was left over went down the drain.5) The entire machine is soooo easy to clean. The dirty water container has a small filter to catch hair and fibers, but there aren’t any nooks and crannies that you have to spend time trying to clean. Just rinse and swirl and it’s all clean. There is a clear plastic lid over the beater brushes that is super easy to remove and clean. There are some places that capture hair, but they are easy to get to with a pair of tweezers or a pipe cleaner. Again, it’s a rinse and swirl. Then you can easily pull up the brushes and clean them in the sink. Even with all the hair and fur in our house, there was very little hair in the brushes themselves. Two seconds and they were clean. Then, once you’ve pulled and cleaned those pieces, the undercarriage of the cleaner is exposed and you can use a microfiber or paper towel to clean there. Reassembly is a total breeze and the machine looks brand new.6) The most important feature of this Hoover carpet cleaner is that it does a REALLY good job of cleaning the carpet. My carpet smells and looks like new and the strong brushes lift the carpet fibers up, but don’t damage them. The whole experience is more like regular vacuuming than cleaning your carpet, which is a task I’ve always dreaded.I have been using my Hoover regularly for two years. Not one single issue or concern. Thank you Hoover for designing such a great carpet cleaner. I don’t have a single complaint or wish that something was different. It is perfectly designed and makes the job of cleaning carpets efficient and effective (even fun!). I love it!
ohio –
5.0 out of 5 stars
worked
does a great job
Mags –
5.0 out of 5 stars
Very Effective Steam Cleaner !
This steamer was easy to assemble, and easy to clean. The containers for water and cleaner are clearly marked. I had FUN cleaning my carpets, and I was super impressed at the drying time, thanks to a special feature of a button for drying only. I’m very pleased with my purchase.
Mel –
5.0 out of 5 stars
Wonderful machine
I’ve used Hoover carpet cleaners for many years and this is the best yet. It does a great job scrubbing out spills and stains and is easy to maintain. Perfect balance of power and portability.Mine is in perfect working condition after two years of cleaning up after large, messy dogs.I believe taking out the reservoirs, opening the reservoir caps and removing the scrubber bar “lid” and roller bars after each use to let the machine dry quickly helps with the longevity of the Hoover.Would buy again as long as they keep this level of quality!
One person found this helpful
LC –
5.0 out of 5 stars
Very powerful carpet cleaner
I’ve had this for many years now, and I can honestly say, it cleans the carpet very well. I use it every year to clean the carpet at least once, and I also use it to clean our couch, it works well either way because it comes with accessories so you can use it to clean couch. The unit is kind of heavy, but not too much so that you can’t maneuver it over stairs.It does deep cleaning for even medium length carpets. I can literally feel my carpet become so clean after the cleaning and the suction power is very strong. I usually don’t feel much left over water in the carpet, which lets the carpet dry out just half day or less if you use a fan to help it dry faster.The only problem I have with this unit is I have to keep taking apart the front rollers to clean off. It is not the vacuum’s issue, it’s our carpet is old. The front rollers are easy to take off and install, as well as all the other parts of this vacuum. Would totally recommend this.
2 people found this helpful
coffeehound –
5.0 out of 5 stars
Easy use and MILES better than competition
It took a long time to do a 12×13 room but I anticipated this. As multiple reviewers recommended, take the time! Prep your area first. Vacuum slowly and thoroughly in at least 2 different directions to pull up loose dirt and hair. Now, with your Hoover loaded and ready, go slow with forward wash, even slower on pullback dry. Rinse out your collection unit as needed and reassemble. Now do a water only rinse, again slow forward and even slower pullback. Rinse out the collection unit if needed and reassemble again. Now follow this with dry only. Set up a fan and walk away for a while. You’ll come back to soft, dry, fluffy carpet again. You need only push and pull. I was shocked at how dirty my carpet was. Cannister after cannister emptied of filthy black water, even after the water rinse, so I really should have gone over it again for a second scrub or maybe even a third if it was still pulling up filth. It was THAT dirty, but as my house was wrecked from my haphazard clearing of the room for cleaning, I was desperate for a return to order and skipped a second scrub session. I put a fan in the room while I stepped out for dinner and returned to dry carpet, soft and fluffy again under bare feet and no smells, despite knowing in the back of my mind that it really should have been cleaned a second time. But I’ll deal with that later. Fact remains, this Hoover is a really good cleaning machine. It pulled up animal stains and ground in dirt in the high traffic area. Yes, I could have had professionals come in and clean that carpet in far, far less time but the wrecked house and inconvenience would have been the same. Plus, as I have elderly animals and that room is high traffic anyway, cleaning is needed frequently now and once I clean the next room, this unit will have paid for itself. So far, this has been a good purchase. Particularly pleasing is to be able to disassemble the head piece and remove the brushes and clear plastic cover to rinse clean. A previous competitor unit I had a few years ago could not be cleaned like that, which was disgusting, and I threw it out after only a couple of uses. This Hoover can be fully rinsed out very, very easily so no stinky, gross, dripping unit to sit in your laundry room. Oh and DO buy extra solution. I did not do this, thinking the sample would be enough for the 2 rooms I planned, and I’ve used up almost that whole bottle just on the 1 room. But then again, I didn’t realize just how incredibly dirty my carpet was either, so that was lack of hindsight on my part, certainly not the Hoover eating up cleaning fluid. If you prefer to skip the cost of professionals and have the patience, you’ll have great results on your floors with this carpet cleaner and like others said, it pays for itself after 2 professional cleanings.
47 people found this helpful
Amazon Customer –
5.0 out of 5 stars
worked great!
Was pretty impressed with this machine. It’s still hard work, but if you take it at a slow pace, it did everything I had hoped it would. It wasn’t perfect, but I had let my carpet get pretty bad before making the decision to buy this. I had always had a company come in and do it, but basically for the price of one of the professional cleanings, I was able to buy everything I needed to do it myself. There may be times when I need a professional to come in, but this allows me to keep my pathways clean until that time comes.
One person found this helpful
Mac –
4.0 out of 5 stars
Leaks
It works great, however, the top where you include the solution continues to leak so remove and keep upright. The machine itself also leaks on the bottom so make sure to have a mat or something to protect your floors when not in use.
Courtney Picotte –
5.0 out of 5 stars
Best carpet cleaner ever
The first time I used this carpet cleaner was today on a mostly cream/white rug with some tough stains. It took it out immediately! So easy to use – definitely recommend!
stacystacy –
5.0 out of 5 stars
Fantasticly beats my old Bissell 2x Revolution
I’m not much on leaving reviews however, when I do it’s usually because the product is efficiently worth the price. 15/10 highly recommended!!Love when the wash dry blinks to let you know when to clean out the brush etc….
One person found this helpful
AUDREY MCFADDEN –
5.0 out of 5 stars
Love it!
I have a 2 year old Frenchie who had a couple accidents in the rug/carpet. This steamer not only got up the stains it eliminated the order! My rug feels fluffy and soft again!
Brooke s. –
5.0 out of 5 stars
I CAN’T SAY ENOUGH AMAZING THINGS !!!
Seriously i don’t want to post a novel but i feel like i need to in order to explain my love for this machine. For starters.. the “smartwash” name is not just some marketing strategy. This machine really is smart. Recently my dog had “episodes” in my bedroom. He peed on my bed (like a full days worth of pee) and he had diarrhea in 3 spots on my floor. I noticed when cleaning the 3 spots versus the rest of my carpet more detergent dispensed. You can tell because while the brush is scrubbing you see the suds. That to me is simply amazing. The machine knew how much to dispense in every part of the carpet based on the mess underneath. Moving on to why this is literally the best machine. I got a new kitten 6 months ago and ever since she’s been using a particular spot in my living room as her personal litter box. My house smelled TERRIBLE. So terrible that out of pure desperation i ended up ripping up my carpet, removed the padding, scrubbed the hardwood floor and replaced the original carpet. The smell never totally went away and here is what i tried: vinegar/soap/baking soda solution (about 50 times), Nature’s miracle (twice), Bissell Carpet solution and their rental machine, borrowed a family members carpet cleaner AND had my rugs PROFESSIONALLY CLEANED WITH AN ENZYMATIC CLEANSER. No change. I decided to order the smartwash based off reviews and honestly i thought it was the best looking machine on the market. First thing i did was tackle that spot where my kitten kept urinating. It had a mixture of urine, cleaner, detergent and musty smell after trying so many things. I pre treated with pine sol as recommended by a friend then used the smartwash. Gone. All of the smells and dirt and everything is just gone. The water in the dirty container was almost black it made me sick to my stomach. The next day i went back over the same spot just to remove excess dirt and while there was some, it was clear that the machine did its job the first time around. I was seriously shocked. Everything i went through prior especially professional cleaning should have done what this one machine did. Aside from that it is so simple to use both the machine itself AND the hose attachment. It’s simple push for wet and pull for dry and the carpet is hardly damp once you are done. There is no wet smell no nothing just clean brand new looking carpet. Even taking the front apart to clean was extremely simple. Don’t hesitate like i did and compare prices like i did for weeks. This is the real deal i promise!!!!
1,280 people found this helpful
TheresaTheresa –
5.0 out of 5 stars
Worth it!
My carpets take on two little kids, living on a farm, a husband that doesn’t take his boots off, and an indoor black lab. I had always just spot treated but wanted a carpet cleaner that would be quick drying and easy to get out regularly. The last carpet cleaner I borrowed from my MIL soaked the carpet and took days to dry since it didn’t have enough suction to pull the water out. This one glides so easily and I was able to clean two rooms within an hour. Granted, I emptied my rooms and moved everything to get a deep clean since this was the first time in a long time these floors had been cleaned, so regular maintenance and cleaning should not take that long. I will definitely be doing this on a monthly basis now with how easy it was.I really like not having to control a trigger, just forwards to wash and pull back to dry. I love the option of the dry only button. My floors were practically dry when I turned the machine off. I had the overhead fan on to help with the rest. My carpets are so fluffy now and look brand new. I have a very light cream flooring that’s pretty high pile. It did great! I would like to stress the importance of vacuuming deeply beforehand. I ran my shark vacuum over everything and was disgusted by how much hair still came out of my carpet while washing it.I would also like to praise how easy the machine is to clean. Takes literally 5 minutes to wash everything out. The roller cover pops off to allow you to clean fur out of the brushes easily. The entire rollers pop out as well and rinse so nicely. I love that the dirty water reservoir is clear as you can be sure you got everything clean.I really also like the ability to pour the leftover solution back into the bottle. There is zero waste this way, and no guesswork or wasted time on mixing up the solution. The Hoover paws and claws 6 oz included cleaner was enough to do one room. Luckily, I had some additional cleaner I had purchased to be able to use on the other rooms, so make sure you also add to cart another bottle of solution.5/5 stars, I’m super happy with this purchase! I splurged on this model and spent more than I would normally to get a good product that would be easier for me to use often. I very rarely write reviews but felt this might help another person like me that pours through reviews before carefully before purchasing. I also caught this on sale for $226.00 and jumped on it.
127 people found this helpful
SYLVIA WEST –
5.0 out of 5 stars
WAY BETTER THAN EXPECTED!
3.27.2024 – I’ve been shopping around for a variety cleaner for months, reading reviews and finally bit the bullet in this one and I’m NOT disappointed! Some of the reviews had me second guessing about it’s power, actually getting the carpet cleaned and several other factors folks were having problems with BUT its working great!Use: it’s relatively easy to put together and read through the instructions. Took me about 15 minutes.Power/Suction:I have standard carpeting in my whole house (very light beige color, you can see everything!) 3 young adults and a dog… alot of traffic in the main areas and doggie accidents. This thing sucked up all kinds of dirt and mess…EASILY!! The suction of the two scrubbers is great: example – my dog did a number 2 overnight so i sprayed the spot with Oxy Clean carpet cleaner solution and let that sit for a few hours, i swiped over the stain 3 times and it was GONE!!Machine – typical weight, easy to take apart and clean!I’ve had my carpet professionally cleaned several times and I honestly think this machine did a much better job. I use OxyClean Carpet Cleaner with mine…. if youre on the fence with which to purchase i definately recommend!
3 people found this helpful
Angela Lugo –
5.0 out of 5 stars
So easy to use
I’ve never before used one of these machines so I was nervous but this one looked simple and straight forward. I was right! It comes without the handle, clean water tank, and soap container attached; which is perfect because you have to fill both containers before using it anyway and the box is smaller because the handle isn’t attached. I love the no nonsense automatic wash and dry. It’s obviously heavier than a vacuum cleaner, so not having to use a trigger cuts down on manual labor in my mind hahaha. I love the DRY ONLY button as well. Am I the only one that really wants there to be heat involved for the drying process though?!?! Haha. Again, I’ve never done this before, so to find that everything is easily intuitive (after breezing through the manual of course) It’s so easy to use and care for. Clean up is obviously and extra step after stamping and drying, but again, it’s easily unassembled as well. The only thing that bothers me is that the dirty water container has a ton of lips around the top edges so rinsing and getting all the dirt out ISN’T as easy as it should be. Even if they only had ONE spout area, it would make a difference. But who knows, maybe to keep it all water tight, it has to be there.Overall very satisfied with this machine; great value for the money in my opinion. Happy shampooing!!!
One person found this helpful
Chris LockeChris Locke –
4.0 out of 5 stars
great purchase for pet owners
i have a black lab/aussie mix dog who sheds quite a bit and likes to get dirty. we live in Colorado and back to an open space he plays in a lot. between the dirt and snow he tracks in a lot of mess. hes also very old and been having accidents in the house. i was using rug doctor rentals to clean my carpet but very un-impressed with them. they are big and bulky and loud. expensive to rent and inconvenient. i decided to take a chance on this based on reviews and really glad i did. it cleans much better than the rug doctor rentals ever could. it is much lighter and easier to use. the convenience factor too, i can clean in sections instead of rushing to finish it all before a rental is due back. there were a couple messes i couldn’t clean up using spot carpet cleaning/vinegar but this machine cleaned them up really good. one of the stains was really bad (top right of first picture) and this machine got it almost all the way gone. we have lived here for 10yrs and i don’t expect it to come out perfect but this got it as close as i can get. the stains were getting so bad i was going to replace it but after cleaning with this machine i am able to hold off a little while longer. it was starting to get really flattened and mushed down, now its all raised back up and soft again. my dog isn’t too happy though now that all his smells are gone.it takes a minimum of 12oz of cleaner for a small/medium sized room. i first went over the area with no soap to get the carpet pre-soaked. i then used the pet expert cleaner and went over the carpet twice. one time in each direction. then i change to the dry mode to get it really good. the carpet was still damp but it was dry by the next day.you will be making multiple multiple trips to empty out and fill up the water. i would guess 5-6 times per room. it also does create a lot of carpet fuzzies. it is easy to take the covers off and clean them out. be sure you get the water containers in secure before starting. and remove soap container when not in use. i found that over night it did leak a little bit in to the clean water container.the stair attachment works pretty good, stairs are kind of a pain though. the cord and hose are pretty short. i have a landing between my stairs so i was able to do them without having to move the machine. if you have a full set you will need to do half, then move machine to do other half.be sure to spot test. it worked great on carpet, i did try on a white bench seat pad i have using the hose attachment, it did get some discoloration so i wont be finishing it. i am excited to try on my couch next if the spot checking is a success.all in all, this is a worthy purchase and the price isn’t too bad. it will pay for itself avoiding 4-5 rentals
10 people found this helpful
imJack –
5.0 out of 5 stars
This is gonna be in depth..
I consider myself somewhat of a Hoover Steam Vac expert. I think I have owned damn near EVERY machine these people have put out by way of steam vacs. This one, by far has the BEST set up. My steam vacs tend to last about 5 years… but man o man, I use them to death! I have a little dog, and my kids all have dogs. And well, when you have a dog, your bound to have accidents. The latest purchase on Nov 21, 2023 is again the pet vac…What I Love:1.) Easy to clean. ★★★★★ (Nov 21, 2023 – still true and even better with the removable brushes and the new crap catcher basket in the dirty water tank. NO MORE BREAKDOWN OF THE SCREENS!)Let’s face it. The older models are a colossal pain in the a$$ to keep clean. This one comes apart and rinses with ease. The grimy sand and silt from the carpet do not have to be left in place to harden into sludge cement. And the screen – easily available to keep clean RIGHT IN THE CATCH TANK. #genius2.) Double brush bars. ★★★★★ (Nov 21, 2023 – Still TRUE!)These cleaned my cut loop and Berbers like a d-r-e-a-m. And to be clear, my Berbers are over 24 years old (now a few years older). My cut loop is almost 15 years old. Not to worry I am working on new flooring in the very near future, but this did breathe a ton of life back into them.I was skeptical at first with the bars. I thought it would be two more bars that I would have to wrestle out of place … I have two small dogs (now ONE dog, and only 6.5 lbs). Can I just say, there wasn’t a hair on the bars? Yeah… not one. So I may, or may not, update this in the future. But so far, WOW. #stillskeptical3.) The soap, clean water, and catch tanks are easy to lift out, and put back in. ★★★★★ (Nov 21, 2023 – STILL TRUE)This is where I think they hit it out of the park. In the past, if there was an issue with the soap tank, I had to replace the whole thing. I thought it would smoke through the soap lickety-split. It didn’t. IDK why but I love them being onboard independently.4.) Detachable housing ★★★★★This is a nod to item one… this also lifts out and rinses easily giving open access to the brushes and the grim within it that can be easily wiped away with a rag. They were thinking when they did this. #genius☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ THE CONS ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆Now let’s talk about the cons.1.) The Suction. ★★★☆☆ – I am bumping this to FIVE stars!!! ★★★★★I’m going to say this sucks a whole lot more than the last one, and in a very good way. Definite improvement!It’s average. I find it hard to believe that Hoover can’t come up with a motor that has amazing suction that won’t weigh a ton and will withstand the corrosive ability of water and metal. Is the suction bad? No. Is it great? no. Could it better? I think so. A lot better. It doesn’t do anymore or less than my past machines.Although it says dry, what it really means is it ain’t pukin’ any more water into the carpet. It does have an onboard button where you can run the suction only with no water. That feature is one I will use a lot. So, its an option. Good stuff!2.) The cord. ★★★☆☆ Still the same. IDK why they can’t put a longer cord…another 5 feet would be nice.Although I feel like this cord is a bit longer than the last model I purchased and still use, I want to ask “Is there a cord shortage in the world?” Put a freakin cord on the machine. A long one. 20′ – 25′ at a minimum.☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ The Conclusion ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆I have tried Bissels, and other brands. Hoover for me is the go-to Steamer just because its made sturdier. Bissell is cheaply made and not made to last. I have never had any luck with them. I won’t even give ’em a go anymore.This machine performed as I expected it to. It did not out-perform any of the past Hoovers I have owned with the exception of one. (THIS IS NO LONGER TRUE! This one out performs!) I expected a damp carpet, and it was damp when I was done. In Minnesota, I will steam carpets in the winter just to add humidity to the air. So this is not a deal-breaker for me.Where it shines for me, is the ease of keeping that sucker clean which should equate into longevity. The weight of the machine is light – I have an incredibly bad back and this is doable.The brushes did a fabulous job of really working the stains and pulling them up (I hate the circular brushes – cleaning them out was a huge pain.)Would I recommend to a friend? Yep, I would. Would I buy again? Yep. For me the price point was good. I have paid as much as $400 for a machine back in the day. These machines have allowed me to extend the life of my carpets throughout the years.☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆ Recommendation ☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆☆I do have ONE recommendation… I would like to see Hoover put a MOLD warning on their machines and offer a mold solution so folks don’t get sick. I have been de-molding my house for a few months now, and have seen great health improvements – especially to my blood sugar, and cognitive function.We replaced the carpeting in our bedroom and discovered a mold farm in the subflooring so now all of it is coming out, and we will seal the subflooring.Hoover, be responsible… care about your consumers, and offer a product that will safely kill ALL mold as folks clean – or better yet, just put it into your shampoos. I now add mold killer to every tank of water I put down. I’m not giving up my little dog… and my hubby won’t give up the carpet in our bedroom or family room. The solution – tell people how to prevent mold from growing in the subflooring of their home so they don’t get sick.Still a devoted customer from Hutchinson MN.
114 people found this helpful
farkindoodlefarkindoodle –
5.0 out of 5 stars
Great machine
This machine did a great job. The only assembly was putting the handle in. Read the manual as it has tips on usage. Pay attention to how the parts fit. There are tabs that fit in slots on the dirty water lid and the brush head cover. There were complaints that it leaked dirty water but that is because they didn’t seat the container properly. It will click into place. No parts needed to be forced on as everything fit nicely. I had no leakage other than what dripped off the brushes.1. Use warm water in the clean water tank.2. Use the concentrated detergent in the detergent bottle. No diluting necessary which is time saving. I managed to clean 3 12’x12’, 1 20’x10’, 1 20’x15’, and 1 10’x10’, and a hallway with the sample bottle and 5 oz. of detergent from the gallon I bought.3. When you are cleaning/rinsing, the machine dispenses soap/water when you push forward. Go slowly but not so slow that you oversaturate the area. It has indicators at the brush head that say “wash” when you go forward. If the area is not a heavy traffic area or soiled then 1-2 “wash” pass(es) was good enough.4. When you are extracting, the indicator will say “dry”. This happens when you pull back over the area. I found that pulling back slower than when you dispensed cleaner/water worked great to get good extraction.5. To rinse, remove the detergent container. This is why I didn’t run out of detergent. Now you only dispense warm water to rinse the carpet. Same operation of slower on the pull to extract than the push to dispense. Do this until the water you see coming in at the brush head looks less soapy. Again, don’t oversaturate the carpet. Probably only need a couple passes.6. Once rinsed, press the “dry only” button near the handle. Love this feature. I spent more time with this than washing/rinsing. Again, slower on the pull. Work the section until you don’t see water coming in at the brush head. My carpets were dry after about 1 hour if you spend time getting it out. I also put a box fan to circulate air to the room when I was done with it. When you are ready to go to the next section, press the “dry only” button again to disengage it and re-insert the detergent bottle. It will reset when you turn the machine off too, but I usually kept it on and kept moving unless I needed to empty the dirty water or refill the clean.7. When you empty the dirty container, rinse the whole thing out including the non-removable red screen and lid. Make sure you put the two tabs at the back of the lid into the slots first then close the lid and latch it (see pics). When you put the container back onto the machine, put the bottom in at an angle in the front then push into position (see pic). You did it right when you hear a click. Doesn’t need forcing at all. I had no leaks if it was seated properly and clicked. Also, periodically rinse out the brush head cover. It comes off easily and gets full of hair and lint. The suction will work better if you keep it clean. When you put it back on, align the two tabs near the latch with the slots. (see pics) Drop it in first then push to click. No need to force.8. My unit came with the hose and an attachment for stairs. The attachment has two brushes included. I used the rubber one to help pull up dog hair. The hose reached 7 treads. The head has a trigger to spray soap/water. Same operation-spray detergent onto carpet (I was able to do 3 treads at a time with my reach). Drawback is trudging back down the stairs to remove the detergent container to rinse. Spray water while suctioning a few times then just suction. It did a very good job. Had to move the machine to the landing to finish but not a big deal. If a problem for you or you have more treads than it can reach, then a handheld small cleaner may be better.9. Clean up was very easy. Rinsing out the containers, removing the brush head cover and brushes was a snap. Let it all dry before storing and it will be ready.10. Lastly, a back-saver tip. Keep the area’s you’re cleaning to about 3 feet of reach in front and as wide as you want by moving left or right. Don’t overextend forward. Pull while standing up straight not bending your back. This is a slow process. It’s nice that I now have a machine and can keep up with it more regularly than the “once a year “ rental.
903 people found this helpful
Acs-u –
5.0 out of 5 stars
Awesome!
Ok, so this just arrived today and I’ve already used it on my livingroom and hall, entryway. Entry way was the worst. Let me tell you I bought this yesterday afternoon and received it today around noon. I’m super happy too because I needed to get the carpet done before tomorrow due to my grand kids are coming. So thank you Amazon for fast next day delivery! Now on to the machine. When I got it all set up and ready to go it surprised me because it started moving forward on its own!! It’s very light, when I pulled it out of the box because it was so light I second guest thoughts of the quality of the machine. So the machine moves back and forth so easily not like back in the day where you had to start at one point and then pull backwards and break your back. This machine moves forward and backwards better than my vaccum cleaner! It was so easy to shampoo my carpets and I absolutely love this machine. I like the way the shampoo goes in one compartment, the water goes into another and then the dirty water goes into another. So you don’t have to mix the shampoo yourself therefore you don’t have to worry about putting too much shampoo into your carpet. Smart. The carpet came out better than expected. I also like that it has a dry only button to just pull the water out of the carpet. I have a Rug Doctor and I want to say this Hoover worked better than my Rug Doctor. It says it has heat technology but I’m not too sure how hot it got the water, doesn’t seem like it gets hot. I use the attachment and to spray the solution out worked very good it sprays a lot out, but to suck the solution out of the upholstery did not work at all there’s a lot of room for Improvement there. The only other thing that I can complain about is the cord could be a little longer by about 5 ft or so otherwise excellent machine works very well carpet looks great! Took all the dirt and stains out. I do recommend. You will like it, and your back will thank you. I want to say this is by far the best shampooer I’ve ever owned.
21 people found this helpful
NewsView –
1.0 out of 5 stars
Multiple Headaches
I purchased my Hoover Smartwash direct from Amazon on Black Friday last year. (For some reason Amazon hasn’t tagged my review “verified purchaser”!)This Smartwash deep cleans fairly well but it did more harm than good insofar as it dispersed the odor associated with a pet stain. In addition, I have encountered more trouble using this “easy clean” model in comparison to an older Hoover Spinscrub.The main drawback is the various parts that come apart and are easily damaged or lost. The rubber gasket that keeps the cleaning solution from running out got separated from the outer plastic cap and, being that it was lodged in the neck of the cleaning solution bottle, it made it so I couldn’t fill it. Trying to pry the gasket out and then figure out how it was supposed to integrate with the exterior cap was a nightmare that required a tremendous amount of hand strength. Today I went to use my Smartwash and, having just filled the clean water reservoir, I lifted it out of the sink the entire contents began emptying on my floor as I began moving toward the vacuum. I quickly flipped it over and found that a stopper-type piece was missing from the bottom pass-through. (As an aside, the exploded parts diagram in the manual is so badly illustrated that it is useless. I had to use Google to view images of this reservoir before I could confirm that a part had indeed gone missing.) Perhaps I will find it laying in my garage somewhere but my fear is that this stopper may have gone down the drain as I was filling the clean water reservoir (in which case I may have plumbing problems!). Until I find it, the machine is unusable. (This after I already sprayed more than one kind of pre-treatment on my carpet stains that have made my house smell like a chemical factory!)As to the drying feature, the heat application is questionable. In all honesty, I don’t know if it is applying any heat at all. It still takes my carpets about 5-8 hours to dry depending on how much I go over the same area to get it clean. As best I can tell, even when switched to the “dry only” mode, the suction that removes the liquids from the carpet primarily operates when the machine is pulled backwards, which is consistent with how it works in cleaning mode (forward is wash, backward is dry). The water is not heated by this unit so if you want hot water you have to fill it with hot water yourself. (Advertising non-existent “heat” seems to be a common ploy among carpet shampooers.) On this unit there is no spray trigger and there is no rinse-only setting. If you don’t want soap dispensed, it’s necessary to remove the soap dispensing bottle.After adopting a new dog in May, I had occasion to use this with a fresh (not dried) pet stain that I pre-treated with pet stain remover. The urine smell ended up all over my bedroom carpet and two months later, despite two attempts to remove it, I still smell it. (Rather than pulling the odor up, it just distributed the still-wet urine around the room despite having attempted to spot clean it beforehand.) Perhaps this is unavoidable but no matter if I pre-treat or use the Hoover pet shampoo, pet urine stains eventually reappear on my carpets. (The few I have managed to permanently remove required multiple attempts with numerous combinations of products to spot treat the area.)This machine is certainly lighter weight and easier to clean than the old Spinscrub model but it also seems to be more finicky about how parts go back together. While using the machine, I have had occasions where I have emptied the dirty water reservoir and not had my suction restored. On one occasion it took me resetting the reservoirs about four times before the suction finally kicked in.Much of my home has wood-look laminate, which is the reason I went with this Smartwash upgrade — in the hope of having less puddling beneath the machine when I pause to empty out the dirty water or to refill the clean water reservoir. My hand-me-down Spinscrub had begun leaking quite badly on the floor whenever I “parked” it. This new one doesn’t leak as badly but I was nonetheless frustrated to find that it still drips enough to create a hazard for my floor lifting. Every time I use this carpet shampooer on my area rugs I have to chase it with a old towel because it leaves the edges of my floor and the thresholds to my carpeted bedrooms far too wet.All in all, I think the Smartwash design is overrated. It takes twice as long to wash and dry the carpet because you’re washing and drying simultaneously. My impression is that this unit puts down too much water too fast and that without the reverse “dry” function, it would be apparent just how badly it is saturating the carpets. It takes forever to dry the carpet given the lack of heating and the fact that the suction is only really effective when the unit is pulled backward — meaning only about 50 percent of your arm movements counts toward drying. On a positive note, I appear to have been spared catastrophic failure. (Reviews elsewhere have reported the rollers binding up, possibly due to corroded bearings, after which the non-replaceable belt burns up.)In conclusion, I think I would like this unit a lot more if the parts that attach to the plastic reservoirs would not separate improperly, fall off or get lost. Hoover never seems to have spare parts for this model stock so in damaging the rubber gasket on the cleaning bottle and losing the rubber stopper that keeps the clean water from running out of the bottom of the reservoir, I am forced to replace the entire receptacle, not just the part I need (and even used on a well-known auction site, the parts aren’t cheap). Negatives aside, it does seem to deep clean the carpets rather well judging by how much blackened wastewater it pulls up.Update:I reduce my review from two stars to one based on this Smartwash nearly electrocuting my spouse today.I bought this on Black Friday 2019. It has been used about seven times to clean carpet in my home. I don’t have wall-to-wall carpeting so I would say that the amount of use on this has been moderate, at best.. Today it began to throw sparks while I was standing on wet carpet in bare feet because the electric cord worked it’s way out of the back of the unit and had become partially detached (the first symptom was that the motor was cutting out intermittently). I called in my spouse who immediately went to try to push the electric cord a quarter of an inch back into the unit while it was “off” due to the electricity cutting off the motor, only for it to roar back to life and begin sparking just in time for me to shout “STOP! It’s plugged into the wall and the carpet is wet!” (electricity + arcing + water, probably not a good combination!).This product should not have become an “Amazon Choice”! When you look closely at the manufacturer ID plate affixed to the unit you will see it is not manufactured by Hoover but for Hoover by a Chinese conglomerate. I expected, based on other reviews, that there could be problems with the rollers binding, the bearings stripping out and the non-replaceable belt breaking — because that seems to be the main route of failure with this model per web reviews — but to have an electrical problem with the cord was completely unexpected (hadn’t snagged the cord on anything either). The only thing I can speculate to for the cause of the cord working loose internally is because the cord mounts right next to the hook where you wind the cord for storage. Simply winding the cord around the hook was enough to put strain on the connection and work it loose over time. Winding the cord too tightly around the hook might be a case of “user error” but it should not be *easy* for a hardwired electric cord to detach internally and begin to dislodge, posing an electrical/fire hazard.Hoover needs to perform their own manufacturing, instead of allowing third party manufacturers to use their branding, and relocate production to the United States, Mexico or elsewhere in North America. This isn’t the first time an Amazon-based purchase has posed a serious safety hazard. Last year, an egg cooker I purchased on Amazon without any warning arced all the way back to my electrical outlet where it fried a Belkin surge protector and the outlet itself, nearly sparking an electrical fire — after which I had to call an electrician and pay a hefty bill for an emergency call (to ensure no smoldering was going on elsewhere in my home wiring). I’d pay more to get a North American-built product. Is Hoover ever going to build one again?
195 people found this helpful
L. West –
4.0 out of 5 stars
Well worth the $200 and easy to use! BUY THIS!!
I bought this after giving up with the other old Bissell machine we had. It leaked, clunky and not enough suction. The price was fantastic and and the reviews were pretty decent. Had some good features so I bought it! I wasn’t expecting much and always skeptical of reviews here on Amazon. But WOW! I was AMAZED of how much GUNK I pulled out of the rug with this thing!!! We don’t wear shoes in our house so our rug looks pretty clean although an old rug. It was looking a little dingy though. After ONE cleaning, it brightened it up and it looks great! The water was absolutely nasty and GRAY! I was floored when it removed BLACK INDIA INK out of the rug. You couldn’t see it on the surface but underneath you could see it. It pulled out almost all of it! I thought it would never come out! Seeing all that made me do more of the rugs all over the house. It’s great for spot cleaning too and as I said, as easy to use as a regular vacuum.IT was as easy to use as a regular vacuum cleaner! The water container is on top and easy to fill. The rug soap has its own little container on the back and the dirty water is on the bottom. The suction is great (so satisfying to see all the stuff it sucks up through the clear top!) It pushes out heat to help dry your rug too!You can turn off the wash setting with a button and also take the soap tank off to just wash with water. (If you don’t rinse out any remaining soap in the rug, it tends to attract more dust and dirt.) Also it’s great that the brush heads come out individually so you can clean them. Really easy to take in and out and clean stuff out of underneath as the whole top comes up.The BIGGEST issues is that in the front there will be bits of lint and debris that will get stuck in it and it’s hard to get it out. I ended up using dollar tree pipe cleaners to get them out. Also that the hand tool doesn’t have much of any kind of scrubber brush…just a row of bristles which aren’t good for too much. It kind of has kind of a lame sprayer that sprays underneath the suction. So I had to essentially saturate with the soap button then get another scrub brush first and scrub areas before going back and sucking it up. This being said, it’s not great for stairs. Might be ok for apholstery?If you DO decide to buy this (which you should) I’d suggest you thoroughly vacuum your rug FIRST (Otherwise it will flick out clumps of rug bits, lint and fibers), initially push slowly to help saturate your rug and pull back fast to go over again to get down to the matting of the rug where dirt gets down inside of it. Then turn on the DRY ONLY button and slowly go over it to pull as much water as you can out. Then do it again without the soap tank to rinse any remaining soap left in rug fibers and dry it. Overall though, it’s been excellent! I would definitely recommend it!!
4 people found this helpful
Sonja D. –
5.0 out of 5 stars
This Thing is AMAZING!!
I don’t write reviews very often, but I DO depend on them when I’m making a big ticket purchase.I am so impressed with the quality of this carpet cleaner, that I felt I HAD to let everyone know.My nephew had one of these that my husband and I borrowed right before Christmas. HE was fortunate enough to find one DEEPLY discounted at a local consignment shop, that STILL worked amazingly well. Well, I couldn’t find one THAT deeply discounted, but I DID get this one cheaper than the one I saw at a major retail store. (same item) Once I saw that this one was about a hundred dollars cheaper, I knew it was time for me to purchase.We used this cleaner this weekend, and was again, THOROUGLY satisfied! This baby basically comes fully assembled…you just have to snap the water reservoirs into place, and one or two other snap on pieces. Ease of setup was a plus for me as well. When I tell you, your carpet will look like it was cleaned by a professional, you better believe it! This thing will pay for itself the very first time you use it. This weekend, we cleaned 3 bedrooms and also the area rug in the living room in less than an hour. If you are like me, and have pets, but REFUSE to have your house SMELL like you own pets, you DEFINITELY want to invest in this carpet cleaner!Remember, I don’t usually write reviews, but I am so happy with this purchase, that I felt I had to share my experience. Treat yourself to this carpet cleaner. You will be glad you did!Oh! Make sure you purchase your carpet cleaning solution, as it IS NOT included with the purchase of the machine.
2 people found this helpful
G. Nickoloff –
5.0 out of 5 stars
Very Good Carpet Cleaner, Great Customer Service!!
First of all, let me say that I really like this carpet cleaner. It does a great job and features great suction. We live in a multi-dog home and a good carpet scrubber is a daily necessity. The only reason I deducted a star in the rating is that certain elements of the unit’s design need more thought and keep this from being perfect.One element is the power cord. It’s designed to come up the back and attach to the top of the handle with a small plastic clip molded into the rear surface of the handle. This is stupid and inadequate. The clip distorts and the cord falls out after about five minutes of use. After having to hold the cord with my “handle hand” as well as the slack with my other hand, I finally resorted to attaching the cord to the top of the handle with “duct tape” to use the cleaner efficiently. Perhaps this was the result of “giving the design intern a shot” or it saves a penny over ten thousand units or something silly like that, but in actuality, it only makes using the cleaner a pain in the ass.Another design element that gets in the way of a perfect rating is that there is no good way to hold and dump the waste bucket. There is no handle or grip and there is no spout or flat area to facilitate easily pouring out the contents. Again, not a deal-breaker, but it shows a lack of attention to detail that makes me question the longevity of the unit.The other problem I have with this cleaner is the “gimmick” of having the cleaning solution automatically come on when you push the cleaner forward and turn off when you pull it back. While that works fine, it kind of makes it harder to use the machine when you have to consciously “turn off” the spray by pushing a button on the handle if you don’t want to dispense cleaning fluid. It seems good at first, but with use, you soon realize that this is just a “feature” included by the marketing department to solve a problem that doesn’t exist rather than an upgrade to the user experience. The reason 99% of the other carpet cleaners have a trigger to dispense the cleaning solution is that the arrangement “just works”.All things considered, this is a great unit and I would buy it again if it wears out…provided the design problems cited above are not indications that other design issues are present “under the hood” which impair its longevity. I’ve had this cleaner for about six months and given it a pretty good workout. It has great suction, does a superb job of cleaning the carpets. It even does a pretty good job on the tile floor in our kitchen and laundry room–even though the unit was not designed to do that.UPDATE: Just like I thought, there seems to be a problem with this unit that manifested itself shortly after posting this review. The carpet brushes stopped spinning and the unit “squeals” when operating. So disappointing! I would still give this unit two stars because the suction is so good.I wasn’t expecting much, after reading some of the other reviews, but I contacted Hoover customer service to tell them that I purchased a carpet cleaner in August ’19 and the brushes stopped spinning and I wanted warranty service on the unit.I asked if there was a service center near me where I could drop the unit off to be fixed. The person on the other end said that the service centers don’t repair products (which kind of made it sound like I was going to have to pony up for shipping the unit in) but if I gave them my name, address, email addy, etc. they’ll send out a replacement and a label to ship the defective unit back.I was pretty surprised by this. I even asked if they meant replacement parts or a replacement unit, and was assured that it was a replacement unit… and it was already on the way. Because of this unexpectedly good customer service, I’ll add on that fifth star and give them a perfect rating!
3 people found this helpful
CHET –
5.0 out of 5 stars
It works
I am sorry that pictures weren’t taken. This machine really cleaned the carpet. The dirt and hair from two dogs was unbelieveable. My carpet was never schampoed in over 30 years just vacummed. Wow it feels like a new carpet. Plan to clean again soon will take pictures then. Also the machine is easy to take apart to clean and let air dry, this part I highly recamend. In the instruction manual it shows a whole bunch of tools, you only get carpet tool with this model.
One person found this helpful
ChelsieChelsie –
4.0 out of 5 stars
Very good job
I have it 4 out of 5 stars because I’m sure it’s not as good as a rug doctor. But this works great! My stains were 2.5 years old so they didn’t come out perfect. But works great for high traffic carpet areas
Trevor –
5.0 out of 5 stars
Awesome Carpet cleaner!!!!
This is the second carpet cleaner we haver purchased due to the first not working very well and breaking shortly after purchasing it. The first was a different brand, however this Hoover is awesome! It does an amazing job at getting the carpets in our house clean! We have 6 kids and a hound, needless to say this comes in quite handy. Not only does it do an amazing job, it is also user friendly and simple to use. It gets rid of the tough stains as well as the smell from pets and kids. I highly recommend this product!
Laura –
5.0 out of 5 stars
The BEST carpet cleaner ever!
I wanted to leave a review now that I have had the product for over a year now. I am completely satisfied with this Hoover Carpet Cleaner. It has great suction and dries very fast. I love that it only takes me about 5 minutes to clean it afterward. You know how hair gets stuck in the rollers, this one does not. I very rarely have to pick any hair off the rollers. Maybe once I had to pick a hair off! I love this carpet cleaner!
joesph tothjoesph toth –
5.0 out of 5 stars
Absolutely amazing machine!!!!
First off, let me just say, I was a bit skeptical to buy this because it is definitely more expensive than your other carpet cleaners. But, I kept seeing glowing reviews about how clean it gets the carpets. And how it looks better than even a professional can do. And there were also, a few complaints that worried me such as bearings in the spin brush is being made of steel and rusting and other minor complaints. I can tell you after cleaning carpets for one day in my house, That this cleaner is beyond what I ever thought a steam cleaner at this price point could possibly do! I did the initial first pass in one of our more higher traffic areas which would be the kitchen leaning into the dining room as well as our backyard. From the angle I was at, it looked really good but once the sun hit it, and you walked around, it was literally mind blowing results! I almost couldn’t believe what I was seeing. And to our amazement, it also actually MAKES the carpet smell good! Not that pungent smell of water and old dog pee. It also brought all the fluff out that we do though was long gone! Also understand, we have been in this house for almost seven years. And I am not Certain that it was even new when we moved in. So it could potentially be 10-year-old carpet. And this home, also houses six kids from ages 6-13 and my wife and myself not to mention including our dog, Jorah. But I can definitely tell you that this is absolutely worth every single penny you spend on it. We purchased this cleaner, also with the Hoover renewal deep clean and restore solution which I am quite fond of because I truly do believe it deeply cleans as it says it will and I think that it is paired perfectly with this machine.There are a few negatives, that I can express but they are minor. When we received our cleaner in the box, We went to go assemble it and could not seem to get the handle released to work. Frustrated and out of ideas of what to do thinking that maybe they had put a zip tie to lock it while in transit or something. But, to our amazement, we actually ended up finding a random factory screw lodged underneath the step handle. Which also is kind of concerning because it makes you wonder if it’s a screw that they forgot to put somewhere. However, upon further investigation, it looks like all screws were in position, and tighten to what appears to be factory spec.Another minor complaint is that near the suction part of the cleaner, or I guess I could describe it as being focused near the ribbed tube that goes into the dirty water holder? Anyway, there is quite a bit of dirty black water that shoots up from underneath the cleaner as it basically has a pass-through design that separates the bottom part of the cleaner to the upper solution container part. Or the “handle area“. Behind the cleaner, there is a very powerful fan that blows hot air down to the carpet to help generate a faster dry time but, unfortunately somehow, the dirty water gets sucked back behind the machine, and the high power fan blows it back up through the pass through area I described earlier. It makes a mess all over the suction and swivel area. Which is really more just not aesthetically pleasing and kind of annoying more than it is a giant issue. Other than that this machine definitely blew away any sort of expectation and I ever could conceive in my mind. I have even seen professional cleaners come in to my home and not do this good of a job to where I had to take the time to write a review about it and take photos LOL I would definitely buy this machine again if this one ever decides to ‘kick the bucket’
11 people found this helpful
Jill –
5.0 out of 5 stars
What a GEM!!!
Okay.. So, I’ve been cleaning my carpets and writing this in my head while I did it. I hope I can accurately convey how much I LOVE THIS MACHINE!!PROS:- There is a separate compartment for the soap and the water. That way, if you get distracted and the water turns cold, you don’t lose the soap too.- All of the containers are clear, so you always know how much soap and water you have left.-You also get to see the dirty water container and it’s super cool to see the grossness that is being sucked up and you’ll know when it’s full. Although it’s really big, so it will take a bit to get it full.-All three compartments pop in and out easily for dumping/refilling.- There is a front, plastic, clear suction panel that sits above the brushes. You can see the gunk in there and know when to pop it off and clean it out. Gross, but easy to clean and pop on and off.-There are two cool lights, Green “Wash” and Blue “Dry”. When you push, the green “Wash” light appears, as it’s dispensing the soap. When you pull it forward, the blue “Dry” light comes on and that’s when you see it sucking up all the gunk.- There is a “dry only” button for those sections that you over treated or cleaned and are just too wet. You can go over and over and watch the water being pulled out (in the clear panel that I mentioned above). You’ll know when you’ve gotten the majority of the water out.-Super lightweight and easy to use.- I actually cleaned my bedroom carpet while I was waiting for a pizza to cook, on a Tuesday night. I did my family room during my lunch break on a day I worked from home, while my lunch was heating up.. seriously. THAT easy!-I ran out of pre-treat and have dog’s urine stains on the carpet. I didn’t feel like running to the store, and I wanted to see.. Even without it, the carpet looks amazingly better. There are areas that I will go over a second time once I get the pre-treat. That’s with any carpet cleaner though.- I’ve always used a professional cleaner or gotten a big green Bissell at Lowe’s. This thing is so much better. Why? because I didn’t have to lug anything huge around. I don’t have a certain time to return it. I can pull it out of my garage any time I want, easily.. And I don’t have to move all of my furniture out of the way for a professional. It’s already paid for itself in my mind. And, the clean is just as good as the Bissell and pretty close to what a professional can do.- My 19 year old son and his friends took turns doing the living room because it was “fun”.. well, not fun they said, but very satisfying. You’ll see.. it’s so cool!I honestly can’t think of any cons… A couple of notables though:- I saw a review before I bought it (thank you all) that said something about there not being the ability to spray if you want more soap on an area. I was a little worried about that.. But, you can just go forward longer or super slow and it will continue to spray the soap. It’s really no big deal.-I did just receive it, so I can’t speak to the durability of it. I did purchase the protection plan, based on reviews, just in case. But it does seem extremely durable!I am EXTREMELY happy with this purchase. I feel confident you will be too! Happy Carpet Cleaning!
Heather –
2.0 out of 5 stars
Second machine in less than a month 🙁
I wanted to love this machine. Let me tell you about my lifestyle. I have 4 dogs, 2 cats, a teenage son and a dirty work boot wearing man of the house. I like things clean. I’m talking shampoo carpets every weekend clean. Because with that many pets, there is sure to be an accident that didnt get discover upon my arrival home from work. So I use my shampoo machines alot. No joke. Alot. And every black Friday I treat myself to a new shampoo machine. Well this was my pick for this year. So excited that I eagerly greeted the delivery guy as soon as he pulled into the drive. Putting together was a snap. Literally just snapping the handle into place. First use was AMAZING!!! It got out a stain that I had been having a losing battle with for over a month. If my family wasn’t in the room, I probably would have hugged that machine. Rolls forward smoothly and evenly distributed the water and solution. Pulling back for drying was a great experience because you can feel just how strong the suction power is. And have a button that allows for just drying was a blessing. Nothing better than having the ability to soak up left over water where I over worked the bad areas in the carpet. Also knowing I could use that feature to suck up any pee spot that may be further down the carpet fibers or padding was a huge plus. Makes pre treating the carpet so much easier. Week goes by and I break out the machine again. Do the living room. Take it upstairs and to all 3 rooms and hall. Still loving it. I decided that this was probably one of the best machines I have ever owned. And then Christmas Eve rolls around. Since this thing has amazing suction and trying power I knew that despite it being late evening, it would be dry and fresh for the Christmas festivities. Plugged my new bestie in and got through half the livingroom before the brushes stopped rolling. It was an awful clunking and clicking when you pushed forward. The bars were trying to roll and just were just kind of jumping every now and then. Then I pulled it back and it turned into an even worse squealing sound. I turnes it off. Took the brush bars out and made sure nothing was in gunked up. Like I said- I like things clean. So the machine got cleaned after each use. So I was not shocked to see that the brushes were clean and found zero hair or debris. Not sure what happens. I made sure the bearings were rolling and not gunked up. Those too were fine. I put it all back together and have ot another shot. Same thing. No roll. I sat on the floor pushing it to see if anything looked out of place. Took the bars back out and tried to spin the little spindles that the bars attach to and they kept locking up. I could not freely spin them without it locking up after ever couple spins. So the issue had to be something inside. Not sure if ot was a belt or what and I wasnt going to take the thing apart to find out. It was less than a month old, third time being used and 200 bucks. Since inwas sitting on the floor it just seemed appropriate to get a bit misty eyed. Yes I shed a tear over this machine. I wanted to love it. My money down the drain. My other half suggested I contact Amazon and see if they would exchange it, since it was under 30 days. With mixed emotion of anger, frustration and heartbreak I called. The customer service was more disappointing than the shampoo machine. 52 minutes on the phone. Yup on the night of Christmas Eve I spent damn hear an hour on the phone about this machine. First rep says its under 30 days and I can box it up and send it back for exchange. Ok cool, but I no longer had the box. So as she has me on hold I’m price checking home stores to see how much a cardboard box to send it back in will cost me. In case your wondering 18 bucks and change. She gets back from putting me on hold and I ask if they can just send me the replacement machine and I can just use the new box to send the old machine back in. She wasnt sure and outs me on hold again. But only she disnt come back. She transferred me to tech support. Where I had to explain my problem and work with him for about 40 minutes on trouble shooting the machine. I’m not an idiot. I know when something is broken. So that part of the experience was annoying but I did as I was told thinkong he would help me. Nope. 52 minutes later between both reps just to be told to contact Hoover when they open back up day after Christmas. At this point I was more disapointed in Amazon’s service than I was knowing my money spent on this machine was just in the wind. At this point it was 10pm on Christmas Eve and I had a half clean livingroom, and a dead machibe and was honestly pissed at the outcome of my phone call. I called right back, ready to fight. Got a super nice rep who listened to me complain about everything I went through during my 52 minute call. In little to no time at all he assured me that since it was under 30 days they would cover it and I wouldn’t need to deal with Hoover. He emailed me a return label and instructed me to put the broken machine in the box of the new machine once recieved. Easy!!! Wish I had gotten that rep the first time. Now back to the machine. New one came today. I used it. Seems fine. I want to love it again but after doing some digging around at other reviews, this seems to be pretty common issue. So I’m fearful to get to attached. Time will tell.
29 people found this helpful
Marigrah60 –
5.0 out of 5 stars
WOW IS MY FIRST IMPRESSION
I have another carpet cleaner Bissel that is broken and can’t get a part. But after washing my carpets with this new Hoover I am convinced that my old carpet cleaner did not pick up all the dirt. My carpets look so much better and I love the two tank system along with no controls to hold down when washing.
Dawn Bogdan –
5.0 out of 5 stars
Operates well!
Glad we chose this model!